Terms of Service

1. Acceptance of Terms

Welcome to Pillar. By accessing or using our website, software, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

These Terms apply to all users of the Services, including beta participants, customers, and visitors.

2. Beta Program

Pillar is currently in beta testing. By participating in our beta program, you acknowledge and agree that:

• The Services may contain bugs, errors, or incomplete features
• Service availability and performance are not guaranteed
• Features and functionality may change without notice
• Beta partner discounts apply only during the beta period and are subject to change
• We may request feedback and usage data to improve the Services

3. User Accounts and Registration

To access certain features of the Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to:

• Use the Services for any illegal purpose or in violation of any laws
• Violate the rights of others, including intellectual property rights
• Transmit any harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or servers
• Use automated systems to access the Services without permission
• Impersonate any person or entity
• Collect or harvest information about other users

5. Intellectual Property Rights

The Services and all content, features, and functionality are owned by Pillar Software Solutions and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any data you submit to the Services ("Customer Data"). By submitting Customer Data, you grant us a limited license to use, store, and process it solely to provide the Services to you.

6. Data Privacy and Security

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Payment Terms

Beta partners may receive discounted or promotional pricing. Standard pricing and payment terms will be communicated before the end of the beta period. By continuing to use the Services after the beta period, you agree to pay the applicable fees.

All fees are non-refundable unless otherwise stated in writing.

8. Service Level and Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We reserve the right to:

• Modify, suspend, or discontinue any part of the Services
• Perform scheduled maintenance with or without notice
• Limit or restrict access to certain features

9. Third-Party Services

The Services may integrate with third-party services or contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of any third-party services.

10. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PILLAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

11. Indemnification

You agree to indemnify and hold harmless Pillar and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice, for any reason, including violation of these Terms.

You may terminate your account at any time by contacting us. Upon termination, your right to use the Services will cease immediately.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Services shall be resolved in the courts of Lancaster County, Pennsylvania.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the new Terms.

15. Miscellaneous

These Terms constitute the entire agreement between you and Pillar regarding the Services. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision shall not constitute a waiver.

16. Contact Information

If you have questions about these Terms, please contact us: