We are here to help
Talk to a real person who knows the product
No chatbots, no ticket queues. Send us a message and hear back from someone who understands field service operations -- within one business day.
Send us a message
Whether you are evaluating Pillar for the first time, have a question about a specific feature, or need help with an existing account -- we want to hear from you.
Email directly
admin@pillarfsm.comResponse time
Within 1 business day, usually same-day
Prefer a live walkthrough?
Request a demoYour data is safe with us
We never share your information with third parties. Pillar uses multi-tenant data isolation and role-based access control to keep every customer's data separate and secure.
What happens after you reach out
We keep it simple. No automated sequences, no sales pressure.
We read your message
A real person on our team reviews your inquiry. No automated sorting, no ticket numbers.
You get a direct reply
We respond within one business day with answers, next steps, or an invitation to talk live.
We follow your lead
If you want a demo, we schedule one. If you just had a question, you have your answer. No pressure either way.
Quick answers
Before you write, these might cover what you need.
What trades does Pillar support?
23 trade types at launch -- plumbing, HVAC, electrical, roofing, landscaping, cleaning, and more. If your team does field service work, Pillar fits.
Is there a free trial?
Yes. Every account starts with a 14-day free trial on the Enterprise tier -- full feature access, no credit card required.
How much does Pillar cost?
Pro starts at $99/mo for 1 user, Enterprise at $199/mo. Additional users are $49-$69/mo depending on plan. Annual billing saves about 20%.
Can I schedule a call instead?
Absolutely. Request a demo and we will set up a 30-minute walkthrough personalized to your trade and team size.
I am an existing customer. Where do I get support?
Current customers can reach us at admin@pillarfsm.com. We prioritize existing customer requests.
Is my data secure?
Pillar uses multi-tenant data isolation, role-based access control, JWT authentication, and encrypted connections. Your data is never shared across accounts.
Ready to see Pillar in action?
Schedule a personalized demo walkthrough tailored to your trade and team size. No commitment, no credit card required.