Jobs & Work Orders
Every work order in your business — from the initial service call to the final invoice — managed in one place. Assign technicians, track status, capture photos, and keep your team on the same page.
Clear status at every stage
Each job moves through a defined lifecycle. Your whole team knows exactly where things stand — no guesswork, no phone calls to check in.
Everything your work orders need
Scheduling, assignments, financials, and documentation — all on one screen.
Multi-Technician Assignment
Assign multiple technicians to a job with a designated lead so the crew knows who is responsible.
Multi-Visit Scheduling
Break complex jobs into multiple appointments, each with its own schedule, status, and assigned team.
Interactive Checklists
Attach checklists to each appointment. Technicians mark items complete with timestamps and comments.
Conflict Detection
Warnings before scheduling overlapping appointments. Location mismatch alerts flag out-of-area assignments.
Photos & Attachments
Capture pre-work and post-work photos directly on the job. Attach documents, notes, and signatures.
Technician Recommendations
The system suggests the best-fit technician based on skills and availability. Your dispatcher makes the call.
Complex jobs, multiple visits and techs
Not every job gets done in a single trip. Break work into multiple appointments — each with its own schedule, assigned crew, status, and checklist. Assign multiple technicians with a designated lead.
Per-Visit Status
Each appointment tracks its own lifecycle
Separate Crews
Different technicians per visit with leads
Bulk Creation
Create multiple visits in one step
SMS Reminders (via Twilio)
Tracking per scheduled appointment
Checklists that hold the standard
Define reusable appointment templates with built-in checklists. Technicians check off items in the field, add comments, and flag when photos are required.
Reusable Templates
Define once, apply to every matching appointment
Field Completion
Technicians check off items with real-time sync
Photo Requirements
Flag items that need photographic evidence
Timestamped Accountability
Who completed what, and when
From job creation to the calendar
Jobs flow directly into the scheduling calendar. Drag appointments into place, see conflicts before they happen, and keep unscheduled work visible so nothing is forgotten.
Jobs connect to everything else
Work orders are the hub of your operation — linked to scheduling, estimates, invoices, equipment, and more.
Scheduling
Drag-and-drop calendar with conflict detection and multi-view modes.
Dispatch
Assign and route technicians with map views and territory management.
Time Tracking
Clock in/out per job, approval workflows, and labor cost calculations.
Estimates & Quoting
Professional estimates with price book integration and e-signature approval.
Technician Management
Skills, certifications, schedules, time-off, and performance tracking.
Equipment Tracking
Track customer equipment, warranties, and full service history per unit.
Need more from your jobs?
ProThe Enterprise plan adds job dependencies with prerequisite enforcement, project management for grouping related jobs, and a full audit trail. Available when your operation is ready for it.
See how Pillar handles your work orders
Walk through the full job lifecycle with our team — from creation and assignment through completion and invoicing. Tailored to your workflows.