Dispatch the right technician to the right job
Assign work based on skills, location, and availability. Track job status in real time. Keep your team moving and your customers informed.
Everything your dispatcher needs in one view
One screen to manage assignments, track progress, and respond to changes as they happen.
Technician Assignment
Assign one or multiple technicians per job with lead designation. See skill profiles and availability at a glance.
Real-Time Status Tracking
Jobs move through clear statuses from Scheduled to Completed. Each change is timestamped for a full audit trail.
Status Tracking
Track job status updates in real time — see which technicians are en route, on site, or completed.
Conflict Detection
Overlapping appointments are caught before confirming an assignment. No more double-bookings.
Unscheduled Job Queue
A sidebar shows all jobs waiting for assignment. Drag them onto the calendar or assign directly.
Priority Indicators
Four levels — Low, Normal, High, Emergency — with visual cues on the calendar and dispatch views.
Know where every job stands
Each transition is timestamped. Your dispatcher always knows what is happening without calling anyone.
Assign technicians based on what matters
See who is qualified, who is available, and who is closest. Each technician profile includes skills, certifications, service areas, and weekly schedules.
Skill Matching
Four proficiency levels from Basic to Expert with certifications.
Multi-Technician
Assign multiple techs per job with lead designation.
Weekly Schedules
Per-technician availability with break time and time-off.
Service Areas
Territory assignments with primary location designation.
Priority handling
Every job carries a priority level with visual indicators on the calendar and dispatch board.
Conflict detection prevents double-bookings when you reprioritize and reschedule.
Territory management
Define service areas, assign technicians to territories, and reduce windshield time.
Service Areas
Define cities, regions, and zones with operating hours.
Technician Territories
Assign techs to locations with primary designation.
Mismatch Alerts
Warnings when scheduling outside assigned areas.
Map Views
Appointments and locations on Google Maps.
Dispatch Intelligence
ProThe system suggests the best technician for each job based on skills, availability, proximity, and workload.
Ranked Recommendations
See technicians ranked by skill match, proximity, and workload when assigning jobs.
Skill Validation
Price book items define required skills. The system validates technician qualifications automatically.
Availability Analysis
Checks schedules, time-off, and existing appointments to show only technicians with capacity.
Available on the Enterprise plan. All accounts start with a 14-day free trial.
A dispatch workflow that makes sense
From job creation to completion, full visibility into what happened and when.
Step 1
Job Created
Customer details, location, priority, and line items from the price book.
Step 2
Tech Assigned
Dispatcher selects a technician based on skills, availability, and territory.
Step 3
Dispatched
Technician heads to the site. Customer gets notified.
Step 4
Completed
Notes, photos, and checklist items captured. Time entries recorded for billing.
Works with the rest of Pillar
Dispatch connects to scheduling, technician management, and service locations so your team stays coordinated.
Scheduling
Drag-and-drop calendar with month, week, and day views.
Learn moreTechnicians
Skills, schedules, certifications, and performance tracking.
Learn moreMaps & Routing
Territory views, address geocoding, and service area management.
Learn moreService Locations
Define service areas and assign technicians by territory.
Learn moreSee how dispatch works for your team
Schedule a demo and we will walk through the dispatch workflow using your real scenarios.