Pillar

Every feature, in the order the work happens

Twelve pages, one system. Every one of them is switched on from the first day, and no feature is held back for a bigger account.

12 feature pagesNothing gatedFree for one person
Start free

No credit card. No contract.

app.pillarfsm.com

Everything in it, grouped by what it touches

The job, start to finish

Book it, quote it, do it, bill it, get paid. Six pages that hand the same record to each other.

Scheduling & dispatch

Drag-and-drop calendar with a lane per tech. Clashes flagged before you save.

  • A lane per technician
  • Conflict warnings
  • Unscheduled panel
See how it works

Jobs & work orders

Every job in one record: the work, the checklist, the photos, the money.

  • Checklists and photos
  • Several visits per job
  • Private internal notes
See how it works

Estimates

Build the quote on site. The customer signs on the screen.

  • Priced off your book
  • Signed on the screen
  • Expiry dates
See how it works

Invoices & payments

Invoice the same day. Customers pay online, into your bank.

  • Built off the job
  • Card and bank debit
  • Partial payments
See how it works

Customer records

Every job, invoice, photo, and note for a customer, on one screen.

  • Whole job history
  • Several addresses
  • Equipment and warranties
See how it works

Price book

Your catalog of work and parts, priced once and used everywhere.

  • Flat rate and per sq ft
  • Cost and sell price
  • Discount codes
See how it works

Your team and your customers

The crew in the truck, the customer at home, the office, and the numbers underneath. Same account, with nothing held back for a bigger one.

The technician app

Techs see their day on their phone. Jobs, checklists, photos, signatures.

  • Installs from a link
  • Photos and signatures
  • Clock in per job
See how it works

Customer portal

Customers check appointments, approve quotes, and pay online themselves.

  • Approve and sign online
  • Pay from the portal
  • Your branding
See how it works

Recurring work

Maintenance plans that schedule themselves and bill automatically.

  • Six visit rhythms
  • Billing set separately
  • Terms you can lock
See how it works

Reports & job profit

Profit per job, revenue, and technician performance.

  • Margin per job
  • Estimated vs actual hours
  • Per-technician ranking
See how it works

Works with

QuickBooks, Google Calendar, and Stripe. Plus imports from seven platforms.

  • Two-way QuickBooks
  • Calendar both ways
  • API keys and webhooks
See how it works

For a full operation

Subcontractors, multiple locations, projects, contracts, texting, and stock.

  • Subs never take a seat
  • Branch-level reporting
  • Texting and call tracking
See how it works

A feature list is not the point

Any two products can print the same checklist. The difference is whether the estimate, the job, and the invoice are one record or three copies of it.

  • An approved estimate becomes the job, and the finished job becomes the invoice
  • A photo taken in the truck lands on the job record, not in a text thread
  • The customer portal shows the same record the office is looking at
  • Change a price once in the price book and every new quote uses it

Every feature. Nothing to unlock.

The bill grows with how many people sign in, not with which features you are allowed to touch.

$0

The first person

Every feature above, forever, with no card at signup. While it is just you, that account creates 100 jobs, 100 estimates, and 100 invoices a month.

$39/mo

Each person after

Month to month, and the second person takes the monthly caps off. Customers and subcontractors get free logins and never count.

Payments taken through Pillar carry Stripe’s standard processing fees on your own Stripe account, plus 1% to Pillar. Cash and checks cost nothing.

Texting and calling run on prepaid credit at the carrier rates plus a markup. The rates are on the pricing page.

Questions about the feature set

What features should field service management software have?

The core six: scheduling, job records, estimates, invoicing with online payment, customer records, and a mobile app for the technicians. Growing companies then want recurring work, reporting, a customer portal, and a link to the accounting system. Every one of those has a page above.

Which features are held back until I pay?

None. There is no feature gate anywhere in Pillar, so the inventory module you never open costs exactly what it costs the company that lives in it. Texting and calling are switched on the same way, but they run on prepaid credit you buy rather than on the seat price. While you are the only person on the account you can create 100 jobs, 100 estimates, and 100 invoices a month, and there is no limit on how many customers you keep.

So what actually costs money?

People. The first person is $0 and each person after that is $39 a month. Past that there is optional extra file storage, prepaid credit if you switch texting on, and 1% of any payment you take through Pillar. The full list is on the pricing page.

Is there a bigger version of Pillar I move up to later?

No. There is no second edition and no module list, so the account you open on day one is the account you have in year three with three locations on it. What changes as you grow is how many people sign in, not which screens you are allowed to open.

Can I bring my data in from my old software?

Yes, and you run the import yourself: presets for ServiceTitan, Housecall Pro, Jobber, FieldEdge, ServiceM8, Workiz, and Square, plus any CSV or Excel file, up to 100,000 rows a file. If an import comes in wrong, roll it back and run it again.

Does all of it work on a phone?

The technician side is built for it: the Pillar app downloads to their phone from a link and runs the day, the checklists, the photos, and the signatures. The office side runs in any browser, phone included.

More pricing questions? Read the pricing FAQ →

Every feature. Free while it's just you.

Open the account, import your customers, and put tonight's jobs on the calendar.

Start free

No card. No contract. No sales call.