Operations

Time Tracking

Clock in and out per job, route entries through an approval workflow, and see labor costs calculated automatically. Every hour your team works is tracked, categorized, and connected to the jobs it belongs to.

Request Demo View Pricing

One-Tap Clock In/Out8 Entry TypesApproval WorkflowCost Tracking

Labor tracking that connects to your bottom line

No more guessing how long a job took or what it cost. Every entry captures location, duration, rate, and total cost — then feeds that data into profitability reports.

One-Tap Clock In/Out

Technicians clock in and out with a single tap. Each entry is automatically linked to the job and appointment they are working on.

Approval Workflow

Entries move from Draft to Submitted to Approved or Rejected. Managers can reject with a reason so technicians know what to fix.

Automatic Cost Calculation

Duration computed from clock-in/out times. Hourly rate captured per entry. Total cost calculated without manual input.

Job & Appointment Linking

Entries link to specific jobs and appointments so labor costs roll up accurately in per-job profitability reports.

Profitability Reporting

Time data feeds into profitability and labor variance reports. See revenue, labor cost, and margin for every completed job.

Billable / Non-Billable

Flag each entry as billable or non-billable. Understand where productive hours are spent and where overhead accumulates.

Simple clock-in and clock-out

Technicians clock in and out with a single tap, and each entry is automatically linked to the job they are working on. No manual timesheets, no forgotten hours — just a clean record of who worked on what and for how long.

One-tap clock in and clock out from any device
Each entry automatically linked to the active job
Eight entry types for accurate categorization (job work, travel, admin, and more)
Works through the installable PWA on any mobile device
No special hardware or separate app download required

One tap to start and stop

Technicians tap a single button to clock in when they arrive and again to clock out when they finish. The timer runs automatically in between.

Works on any mobile device

Pillar runs as an installable PWA. Technicians clock in from their phone — no dedicated hardware or separate app store download required.

Linked to jobs and appointments

Time entries connect to jobs and appointments automatically, so every hour is tied to the work it belongs to.

Eight entry types for accurate categorization

Not all hours are equal. Categorize time entries by type so you know where your team's hours actually go — from billable on-site work to travel, admin, and breaks.

Job Work

Billable on-site labor

Travel

Drive time between jobs

Admin

Paperwork and office tasks

Training

Skills and certification

Break

Lunch and rest periods

Meeting

Team and client meetings

Shop Work

Prep and inventory tasks

On Call

Standby availability hours

Billable vs. non-billable tracking

Each time entry can be marked as billable or non-billable. This distinction flows into profitability reports so you can see the true cost of each job and identify where non-billable hours are adding up.

Approval workflow with clear accountability

Time entries move through a defined pipeline. Technicians submit their hours. Managers review, approve, or reject with a reason. No more chasing down timesheets or questioning hours after payroll is run.

Draft

Submitted

Approved

Rejected

Paid

Technician submission

Technicians create entries as drafts, then submit for manager review when ready.

Approve or reject with reason

Managers review each entry and either approve it or reject it with a written reason.

Rejection feedback

Rejected entries go back to the technician with the rejection reason so they can correct and resubmit.

Paid status tracking

Approved entries can be marked as Paid for payroll integration and end-to-end tracking.

Automatic cost calculation on every entry

Each time entry captures the technician's hourly rate at the moment it is created. Duration is calculated from clock-in and clock-out times. Total cost is computed automatically. These numbers roll up into per-job profitability reports without any manual math.

Hourly rate captured at the moment each entry is created
Duration auto-calculated from clock-in and clock-out times
Total cost computed automatically (duration multiplied by hourly rate)
Overtime rate tracked per technician for accurate costing
Cost data flows into per-job profitability and labor variance reports
Export reports to CSV for payroll or external analysis

See analytics and reporting

Tied to technician profiles

Every technician profile stores an hourly rate and overtime rate. When a technician clocks in, the system captures their current rate on the entry. If rates change later, historical entries keep the rate that was active at the time — so your cost records stay accurate.

Hourly rate and overtime rate stored on each technician profile
Rate snapshot preserves historical accuracy on every entry
Time entry history and count visible per technician
Current active entry endpoint for real-time clock-in status
Performance analytics: utilization, completion rate, and revenue generated

Learn about technician management

Compare estimated vs. actual hours

The labor variance report compares the hours you estimated for a job against the actual hours recorded through time tracking. High variance flags estimating issues or job inefficiencies — so you can adjust pricing or processes before the pattern repeats.

Estimated hours from the job vs. actual hours from time entries
Labor variance percentage calculated per completed job
Identify job types that are consistently underestimated
Technician performance rankings by utilization and completion rate
All reports exportable to CSV for further analysis

Time tracking that fits into your workflow

Time entries connect to jobs, appointments, customers, and reporting — so labor data flows through your operation automatically.

See how time tracking fits your operation

Schedule a demo and we will walk through the full workflow — from clock-in to approval to profitability reports — using scenarios that match your business.