Plumbing software that works like you do
From emergency leak calls to scheduled water heater installs, Pillar keeps your plumbing operation organized. Dispatch the right technician, track every job, and get paid faster.
Built for how plumbing companies actually operate
Emergency calls at 6 AM. Technicians across town. Parts on the truck. Pillar handles the operational reality of running a plumbing business.
Emergency Dispatch
Emergency-priority jobs jump to the top. Find the nearest available technician, assign the job, and track status from dispatch to completion.
Multi-Day Projects
Re-pipes and bathroom remodels take multiple visits. Break complex work into separate appointments, each with its own crew, schedule, and checklist.
Equipment & Warranty
Track water heaters, sump pumps, tankless units, and fixtures per customer. Warranty expiration alerts keep you ahead of callbacks.
On-Site Quoting
Technicians build estimates from the price book on their phone. Customers approve with an e-signature before the tech leaves the driveway.
Recurring Maintenance
Set up automatic job creation for backflow testing, water softener service, and seasonal inspections. Jobs generate on schedule without manual entry.
Get Paid Faster
Send invoices with online payment links. Customers pay via Stripe from the portal or a direct link — no chasing checks.
Emergency calls handled, not fumbled
When a burst pipe call comes in, you need to dispatch fast. Pillar lets you create an emergency-priority job, find the closest available technician, and get them on their way — with the customer notified automatically.
Four priority levels
Low, Normal, High, and Emergency. Emergency jobs are visually flagged across the calendar and dispatch views.
Technician recommendations
The system suggests the best-fit technician based on skills, availability, and proximity to the job site.
Real-time status tracking
See where your technicians are in their workflow. Dispatchers make informed decisions about who to send.
Automatic notifications
SMS and in-app alerts keep the customer and the technician in sync without manual phone calls.
A plumbing job from start to finish
See how a typical service call flows through Pillar — from the customer's request to a paid invoice.
Customer calls in
Create the job with customer, location, and priority.
Dispatch a technician
Assign the closest, most qualified tech.
On-site work
Checklist, photos, time tracking, and notes.
Approval & invoicing
Estimate approved, invoice generated.
Payment collected
Customer pays via portal or payment link.
Customer Equipment
Rheem Marathon 50-Gal Water Heater
S/N: RH2024-MR50-1182
Wayne CDU980E Sump Pump
S/N: WN2023-CDU980E
Rinnai RU199iN Tankless Heater
S/N: RN2021-RU199
Watts 009QT Backflow Preventer
S/N: WT2022-009QT
Every water heater, sump pump, and fixture on file
Track installed equipment per customer with manufacturer, model, serial number, and warranty expiration. When your tech arrives for a follow-up, they know exactly what they are working with.
Warranty Alerts
Dashboard notifications before expiration
Service History
Full record of work on each unit
Auto-Create from Jobs
New installs generate equipment records
Customer Visible
Customers see their equipment in the portal
Everything a plumbing company needs
Scheduling, estimates, invoicing, and customer management — framed around the way plumbing businesses work every day.
Drag-and-Drop Scheduling
Visual calendar with month, week, and day views. Drag appointments into place with conflict detection.
Learn moreEstimates & Approvals
Build professional estimates from your price book. Customers approve via e-signature — no login required.
Learn moreInvoicing & Payments
Generate invoices from estimates or manually. Accept Stripe payments with configurable terms.
Learn moreTime Tracking
Technicians clock in and out per job. Approval workflows and labor cost calculations built in.
Learn moreChecklists & Photos
Attach step-by-step checklists to appointments. Flag items that require photographic evidence.
Learn moreProfitability Reports
See revenue, labor costs, and margins per job. Identify which plumbing services make money and which do not.
Learn moreYour technicians work from their phones
Pillar is a Progressive Web App — installable on any phone or tablet, no app store required. Technicians see their daily schedule, follow checklists, capture before-and-after photos, clock in per job, and build on-site quotes from the price book.
Customers help themselves, you save the calls
Give your plumbing customers a branded self-service portal. They approve estimates with an e-signature, pay invoices via Stripe, view their equipment and warranty info, and request reschedules — all without calling your office.
What Pillar gives your plumbing company
One platform that connects your office, your technicians, and your customers. No more toggling between apps.
One System, Not Five
Scheduling, dispatch, estimates, invoicing, and customer management in a single platform.
Office and Field Connected
Dispatchers and technicians share the same data in real time. No calling back and forth.
Branded Customer Experience
Your logo, your colors, your portal. Every touchpoint reflects your plumbing company.
Built to Scale
Start with core features today. Projects, contracts, and API access available when you grow.
Explore the features that matter for plumbing
Dig into the tools your plumbing company will use every day.
Jobs & Work Orders
Multi-visit, multi-tech assignments
Scheduling
Drag-and-drop calendar with views
Dispatch
Skill-based dispatch and assignment
Equipment Tracking
Units, warranties, service history
Customer Portal
Self-service with payments
Estimates
Price book quotes with e-signatures
Time Tracking
Clock in/out, labor cost tracking
Recurring Jobs
Automatic scheduling for maintenance
Start with a 14-day free trial
Every new plumbing company gets full access to the Enterprise plan for 14 days — no credit card required. Set up your price book, invite your team, and run real jobs before you commit. Pro plan begins at $99/month, Enterprise at $199/month.
See Pillar configured for a plumbing company
Walk through the platform with our team. We will set up a demo using plumbing job types, equipment categories, and scheduling patterns that match your operation.