Pillar
Pillar
Customer Experience

Approvals and signatures, without the paper

Send estimates and contracts for digital approval. Customers review and sign via a secure link — no account required. Technicians capture signatures on-site when needed.

Tokenized LinksE-SignaturesOn-Site CaptureNo Login Required

Tokenized Links

No account needed to approve

E-Signatures

Digital capture on any device

On-Site Capture

Technicians collect in the field

Rate-Limited

Brute-force protection built in

Four steps from sent to signed

Every estimate and contract follows the same clear approval path. No logins to create, no apps to download.

Step 1

Send

Create an estimate or contract and send it to your customer with one click.

Step 2

View

Your customer opens a secure link and reviews the details on any device.

Step 3

Sign

They approve with a digital signature — or reject with a written reason.

Step 4

Done

The signed record is stored and the status updates automatically.

Estimates

Estimates approved with a single link

Send an estimate and your customer receives a secure, tokenized link. They review line items, pricing, and scope — then approve or reject with an e-signature. No account creation required.

Tokenized approval links

Unique, rate-limited URLs — no login required for customers

Line item review

Customers see scope, pricing, and descriptions before signing

30-day validity period

Default expiration with configurable validity windows

Rejection with reason

Customers can decline with feedback so you can follow up

Estimate-to-job conversion

Approved estimates convert to jobs or apply to existing ones

On-Site Capture

Capture signatures in the field

Technicians can present estimates to customers on-site and capture approval signatures directly on their device. The signature is stored securely and linked to the estimate record.

Touch Signature Pad

Canvas-based capture works on phones and tablets.

PWA Compatible

Works through the installable mobile app.

Linked to Record

Signature stored with the estimate, not a separate file.

Secure Storage

Signature data stored securely with the job record.

ContractsPro

Contracts signed before work begins

Send templated contracts with a unique approval link. Customers review terms, sign digitally, and the signed document is stored with the job record. View tracking confirms when the contract was opened.

Templated contracts

Rich HTML content with variable substitution for customer and project details

Unique approval tokens

Rate-limited links prevent brute-force access to contract documents

View tracking

Know exactly when the customer opened the contract

Rejection with reason

Customers can decline and provide feedback for revision

Signature capture and storage

Digital signature stored as image data with a permanent record

Contract Lifecycle

Draft

Being prepared

Internal

Sent

Delivered to customer

Waiting

Viewed

Customer opened the link

Tracked

Approved

Signed and accepted

Complete

Rejected

Declined with reason

Action Needed

Built with security in mind

Every approval link and signature is protected by design. Rate-limited tokens, secure storage, and audit-ready records.

Unique Approval Tokens

Each estimate and contract gets its own cryptographic token. Links cannot be guessed or reused.

Rate-Limited Access

Approval endpoints are rate-limited to prevent automated attacks and brute-force attempts.

Validity Expiration

Estimates expire after 30 days by default. Contracts support configurable validity periods.

Secure Signature Storage

Signatures stored as image data on the record. Contract signatures backed up to secure file storage.

Customer Data Isolation

Approval links only expose the specific document — no access to other customer or company data.

Audit-Ready Records

Every approval captures a timestamp, signature, and status change for a complete audit trail.

Customer Portal

Approvals inside the portal, too

Customers with portal access can review and approve estimates, sign contracts, and pay invoices from their dashboard. The same workflow, with an authenticated experience.

Estimate approval
Contract signing
Invoice payment
Reschedule requests
Equipment history
Payment methods

See approvals in action

Schedule a demo and we will show you the full approval workflow — from sending an estimate to capturing a signature on-site.