Every conversation, one timeline
Emails, texts, calls, and notes attached to the customer who matters. Your team always has the full context, no matter who picks up the phone.
All channels, logged automatically
Stop digging through inboxes and call logs. Pillar records every interaction and makes it searchable by customer, job, or project.
Unified Timeline
Every email, SMS, call, and note in one chronological feed per customer. No more switching between apps.
Direction Tracking
See whether each message was inbound or outbound. Know who initiated the conversation.
Delivery Status
Track sent, delivered, failed, and bounced states for every email and SMS. Open and click tracking coming soon.
Call Logging
Duration, recording URL, and notes per phone call. Voicemails tracked separately.
Provider Integration
SendGrid for email and Twilio for SMS and voice. External IDs linked for full traceability.
Linked to Jobs & Projects
Communication logs attach to customers, jobs, and projects so context follows the work.
Communication Timeline
Appointment Confirmed - Feb 10
DeliveredInvoice #INV-2026-00042
DeliveredFollow-up call — water heater quote
4m 32sCustomer requested reschedule
LoggedOne record for every interaction
Emails, SMS messages, phone calls, and manual notes appear in a single chronological feed on each customer record. When a customer calls in, your team sees the full picture instantly.
Chronological feed
All interactions sorted by date, newest first, on every customer record
Full metadata
Subject, body, from/to, CC addresses, timestamps, and external provider IDs
Call details
Duration in seconds, recording URL, and outcome tracking for every phone call
Searchable
Find any communication by customer, channel, status, or date range
Five channels, one log
Every communication type your team uses is captured with full metadata so nothing falls through the cracks.
Delivery and bounce tracking via SendGrid.
SMS
Delivery status, opt-in/out, and compliance tracking.
Phone Calls
Duration, notes, and optional call recording.
Voicemail
Tracked separately with recording URL.
Notes
Timestamped manual notes for in-person and site visits.
Know if it was received or failed
Every email and SMS shows its delivery status with timestamps. Bounced messages and failures are flagged so your team can follow up through another channel.
Sent
Queued with timestamp
Delivered
Confirmed receipt
Opened
Coming soon
Clicked
Coming soon
Bounced
Flagged for review
Failed
Error details captured
Message Status Tracking
Estimate #EST-2026-00015
sarah.m@email.com
Appointment Reminder
(512) 555-0147
Invoice #INV-2026-00089
james.k@company.com
The right alert, at the right time
In-app, email, and SMS notifications with configurable rules per event type. Escalation ensures nothing gets missed.
Multi-Channel Delivery
In-app, email, and SMS notifications today. Push notifications coming soon. Choose the right channel for each event type.
Priority Levels
Low, normal, high, and urgent priorities. Urgent notifications bypass quiet hours.
Escalation Rules
Configurable escalation with intervals and channel progression when initial notifications go unacknowledged.
Quiet Hours
Set start and end times per user. Urgent alerts still come through when needed.
Per-Role Targeting
Define which roles receive each notification type. Technicians get field alerts, dispatchers get scheduling updates.
Retry & Batch Processing
Failed notifications are retried automatically with configurable intervals. Batch processing prevents flooding.
Advanced Twilio Integration
ProEnterprise plan includes voice calls with recording and transcription, marketing call attribution with tracking numbers, A2P 10DLC compliance, and metered usage billing. SMS is available on all plans.
Connected to the rest of Pillar
Communications flow through every part of the platform, from customer records to job histories to the customer portal.
See communications in action
Schedule a demo and we will walk through the communication timeline, notification rules, and delivery tracking with your workflows in mind.