Pricing FAQ
Straightforward answers about billing, trials, per-user pricing, and what separates the Pro and Enterprise plans.
What is included in the 14-day free trial?
Every new account gets 14 days of full access on whichever plan you choose -- Pro or Enterprise. No credit card is required to start. At the end of the trial, add a payment method to keep going.
What happens when my trial ends?
You will be prompted to select a plan and add a payment method. If you do not subscribe, your account enters read-only mode -- you can still view your data, but write operations are paused until you activate a plan.
Can I switch plans after subscribing?
Yes. Upgrade from Pro to Enterprise or downgrade at any time. Changes take effect immediately and billing is prorated through your Stripe billing portal.
What counts as a "user"?
A user is anyone with an Owner, Dispatcher, or Technician role. Customer portal users -- your end clients -- are not counted and are always free, on both plans.
Is there a long-term contract?
No. Both plans are available month-to-month. Annual billing is offered at a 20% discount, but there is no minimum commitment. Cancel anytime from your billing portal.
How does annual billing work?
Annual billing saves 20% on both base and per-user rates. Pro drops from $99/mo to $79/mo ($948/yr), Enterprise from $199/mo to $159/mo ($1,908/yr). Per-user rates are also discounted.
What is the difference between the Pro and Enterprise plans?
Pro ($99/mo) covers the day-to-day operation: jobs, scheduling, dispatch, estimates, invoicing, payments, customer management, price book, and the customer portal. Enterprise ($199/mo) adds the advanced layer: project management, contracts, job dependencies, estimate versioning and change orders, pricing formulas, API access, audit logging, calendar sync, data import, and QuickBooks Online sync.
How much does each additional user cost?
Both plans include one user. On Pro, each additional user is $49/mo (or $39/mo with annual billing). On Enterprise, each additional user is $69/mo (or $55/mo with annual billing). Seats are prorated immediately when you add or remove team members.
What happens if a payment fails?
Nothing changes right away. You get a 7-day grace period with full access while you update your payment method. If payment still has not gone through after the grace period, the account switches to read-only mode -- your data stays intact and access is restored as soon as payment succeeds.
Can I import data from my current software?
Yes. Enterprise includes a data importer with presets for ServiceTitan, Housecall Pro, Jobber, FieldEdge, ServiceM8, Workiz, and Square, plus a generic CSV / Excel path for everything else. Since every new account starts with full trial access, you can import your customers, jobs, and invoices before paying anything.
Are texting and calling included?
Two-way SMS is available on both plans once a phone number is connected to your account. Voice calling, call recording, transcription, and marketing call tracking are Enterprise features. Phone numbers and message volume carry usage-based charges billed through your existing subscription.
Does Pillar integrate with QuickBooks?
Yes. Enterprise includes two-way QuickBooks Online sync for customers, invoices, payments, items, and estimates, with configurable sync direction and conflict resolution.
Still have a question?
Compare plans side by side on the pricing page, or talk to us about your team and we'll walk you through it.