Pillar

Appliance repair software for two-visit repairs

Charge the diagnostic, order the part, and book the return visit on the same job. Two visits, one record.

Free for one personEvery feature onUnlimited customers
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No credit card. No contract.

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One repair job holding the diagnostic visit and the parts return visit as two scheduled appointments

Diagnostic and return, on one job record.

The work you book

Job types and price book rates are yours to set, so the schedule and the paperwork read in your words.

  • Diagnostic and service calls
  • Return visits once parts arrive
  • Warranty work
  • Refrigeration and laundry
  • Cooking appliances
  • Commercial kitchen equipment

One job, start to finish

A dead dryer, two visits, one job

  1. Tue 10:00 AMDiagnostic run. It is the control board. Diagnostic invoiced on the spot.
  2. Tue 10:15 AMPart ordered. Return visit booked on the same job.
  3. Fri 8:30 AMBoard arrives, second visit runs.
  4. Fri 9:15 AMRepair invoiced with the diagnostic discounted off, paid by card.
  5. AlwaysBoth visits, both invoices, one job record at that address.

What matters when the part has to be ordered

Every one of these is switched on from the first day. There is no feature list to buy your way into.

Two-visit repairs

Diagnosis and the parts return live on one job, not two loose tickets.

Bill the diagnostic

Invoice the service call the day you run it. Discount it off the repair when they approve.

Unit history

Every machine by make, model, and address.

Warranty work

Photos and notes on the job record back up every claim you file.

The math for your volume

Two visits, one job, one cap hit

1
Job per repair, both visits included
100
Tickets a month while you are the only login
$39
The second van, per month

The two-visit pattern does not double-count, so 100 tickets a month is real capacity for one van. The second technician is $39 a month, and the cap goes away while they are on the account.

What this work costs

Free

Deposits, unit records, and warranty photos were included from the start at $0. Adding a person is what moves the number.

Common questions. Straight answers.

How does it handle a diagnosis plus a return visit?

One job holds both visits. Diagnose Tuesday, book the return on the same job, and run it when the part lands. It counts once against the monthly cap.

Can I charge the service call up front?

Yes. Invoice the diagnostic the day you run it, or send a card deposit request and collect it before you roll. Both are on for every account.

Can I track the machines I have worked on?

Yes. Unit records by make, model, and address, alongside the full job history for that customer. Included on every account.

Is one van enough to stay free?

Yes. 100 tickets a month is more than twenty a week, two-visit repairs only count once, and customers are unlimited.

More pricing questions? Read the pricing FAQ →

Try it on tomorrow's jobs.

Every feature is switched on from the first day, and it stays free while it's just you.

Start free

No card. No contract. No sales call.