About
Pillar is one system for scheduling, dispatch, estimates, invoices, payments, and a customer portal. It is built and run by an independent Pennsylvania company.
A close friend of the founder runs a plumbing company with five employees. He was paying thousands of dollars a year for field service software and using a fraction of what he paid for.
A real business does need a real system. It does not need to cost that much.
So Pillar is built to answer one question: can a five-person shop get the same capability without the bill? Everything else on this page follows from that.
The length of the list is not the point. The point is that it is one list, on one bill, with nothing held behind a gate.
The whole crew on one calendar, with conflicts caught before they reach a truck.
Priced options a customer can approve and sign from their phone.
Invoice from the job, take card or bank payment, and see what is still owed.
Every property, every past visit, and every piece of equipment in one place.
Your labor rates, parts, and packages, priced once and used everywhere.
Techs install it from a link and work the day from their own phone.
Your customers check appointments, approve estimates, and pay without calling.
Service agreements and maintenance plans that raise their own jobs on schedule.
What each job actually made after labor and parts, not just what it billed.
A business number for your company, running on prepaid credit you buy up front.
One record per job, from the first call through to the signed-off visit.
Branches with their own crews and their own numbers, under one login.
Payments taken through Pillar carry Stripe’s standard processing fees on your own Stripe account, plus 1% to Pillar. Cash and checks cost nothing. Texting and calling run on prepaid credit at the carrier rates plus a markup. The rates are on the pricing page.
Four things that are true of every account, including the free one.
Your records are separated from every other company's, and the separation is checked on every request, not just at sign-in.
A technician sees the schedule and the job in front of them. Internal notes, billing, and exports are not on their screen.
Card entry happens on Stripe's own hosted page. Pillar keeps a reference to the payment, never a card number.
Who changed what, kept for 90 days, on every account rather than sold as an add-on.
Independence is not a virtue by itself. It is the reason three specific things are true.
No outside money, so nobody can force a sale, a pivot, or a shutdown from outside.
You sign yourself up and start working. Nobody here has a number that goes up when you buy more than you need.
Existing customers are not repriced to hit a number at the end of a quarter.
The most useful thing a software company can tell you is how to leave it. Your records are never stuck here, because they leave whenever you decide.
The export screen, on every account including the free one. No phone call, no retention offer, no explanation required.
Stephen Brown spent more than a decade building business software before starting Pillar in 2025. Support email reaches him, not a queue.
Ask for something and there is nobody in the way of deciding whether it gets built.
More about the founderStephen Brown
Founder, Pillar
Free while it is just you, and $39 a month for each person you add.
No card. No contract. No sales call.
