Pillar

Lancaster, Pennsylvania

Field service software built in Lancaster, PA

Scheduling, estimates, invoices, and payments for trade businesses. Written a few miles from the jobs it runs.

Built in Lancaster County
Free for 1 user
Whole app unlocked
See pricing

No credit card. No contract.

app.pillarfsm.com
Pillar dashboard for a plumbing company showing month to date revenue, six jobs on today's schedule, and average profit margin

Pillar is written here in Lancaster

Stephen Brown founded Pillar in 2025 and builds it from Lancaster. It is one product, not a branch office with a sales script.

When you send a message through the site, it reaches the person who writes the code. There is no call center between you and the fix.

Meet the founder

2025

Founded, and still built here

1

Product. Every feature on, every account

$0

For the first person, with no time limit

Built for the way Lancaster County works

The county is boroughs, farm lanes, and a city of brick row homes. A day's work here is rarely inside one zip code.

City rows, county farm lanes

A morning on a Cabbage Hill row home and an afternoon on a well pump past Quarryville are the same working day. Every job carries its own address, notes, and photos, so nobody guesses on the way out.

The 30, the 222, and the river

Crews here work the Route 30 strip, run north on 222 toward Ephrata and Reading, and cross the river into York. Put the whole week on one board and see who is where.

Old houses, old plumbing

Softener swaps, well pumps, and cast iron in houses older than the borough they sit in. Equipment tracking keeps the make, model, serial, and warranty date on the customer's record.

Winter is the season

No-heat calls stack up from December through February and nobody has time to retype an invoice at 9pm. The finished job becomes the invoice without anyone entering it twice.

Lititz in the morning, Columbia after lunch. One board, one day, no phone tag with the truck.

Every feature is switched on, from the first day

Nothing is held back for a bigger account. There is nothing to unlock and nothing to upgrade into.

In the office

  • Jobs and work orders
  • Drag-and-drop scheduling
  • Dispatch
  • Customer records
  • Estimates with e-signatures
  • Invoices and online payments
  • Price book
  • Inventory and purchase orders
  • Reporting
  • QuickBooks two-way sync

On the truck

  • Today's jobs on the phone
  • Photos and notes on the job
  • Time tracking
  • Customer signature on site
  • Equipment and warranty history
  • Materials used
The Pillar app on a phone showing a technician clocked in, today's emergency leak repair with the customer's address, and a Complete button

Techs download the app to their phone straight from a link.

The towns your jobs land in

Pillar runs for trade businesses anywhere in the country. Lancaster is just where it gets built, so these names show up in our test data more than most.

Plenty of shops here run into York, Reading, and Harrisburg too. If you cover more than one shop, each location keeps its own schedule and its own numbers.

Working out of Philadelphia instead?
LancasterLititzEphrataManheimElizabethtownColumbiaMount JoyMillersvilleStrasburgNew HollandQuarryvilleWillow StreetLeolaDenverAkron

Pricing

Free for one person, $39 for the next one

$0

Your first user

Every feature on, no time limit, no card at signup. That is the whole offer for a one-truck shop.

+$39/mo

Each person after that

Technicians, office staff, managers. Customers and subcontractors sign in free and never count.

While it is just you
Pillar stops you creating more than 100 jobs, 100 estimates, and 100 invoices in a month. Customers are unlimited.
When a second person joins
That monthly cap is gone, for as long as they are on the account.
Storage
At least 25 GB to start, and it grows by 25 GB for every person you pay for.

Payments taken through Pillar carry Stripe’s standard processing fees on your own Stripe account, plus 1% to Pillar. Cash and checks cost nothing.

More on what one person gets free →

Questions from Lancaster contractors

Is Pillar really based in Lancaster?

Yes. It was founded in 2025 and it is written here, by its founder. There is no branch office and no franchise.

Do you only work with Lancaster County businesses?

No. Pillar runs for trade businesses anywhere in the country. Lancaster is where it gets built, not a boundary on who can use it.

What does it cost for a one-truck shop?

$0 a month, with every feature switched on. Each person you add after you is $39 a month.

I cover Lancaster, York, and Reading. Does that work?

Yes. Every job carries its own address, and the week view puts each technician in their own column so you can see the whole spread at once.

My techs are not computer people.

They download the Pillar app to their phone straight from a link. Their jobs, photos, and signatures are all on the first screen.

Can I bring what I already have?

Yes. Customers, jobs, price book, and service history import from ServiceTitan, Housecall Pro, Jobber, FieldEdge, ServiceM8, Workiz, Square, or a spreadsheet. Any import can be rolled back and run again.

I am registered with the state as a home improvement contractor. Where does that go?

The notes you put on an estimate or invoice print on the PDF your customer receives, so your registration line rides along with it. Anything your township or borough wants on top of that is worth a call to them.

Want the whole product first? Start on the home page →

Built in Lancaster. Free for one person.

Put tomorrow's jobs in it tonight and see how it holds up.

Start free

No card. No contract. No sales call.