Website Services Agreement

1. What This Agreement Covers

This agreement is between you (the “client”) and Pillar Software Solutions LLC (“Pillar”, “we”, “us”). It applies to website design, development, and related services we carry out for you.

It is a separate agreement from the Pillar Terms of Service, which govern the field service management software. If you use both, each agreement applies to its own thing: this one to your website project, those to your software account.

The agreement takes effect when you accept a quote in writing or pay the deposit named in it, whichever happens first.

2. The Quote Defines the Work

The services we owe you are the ones written in the quote or proposal we send you. It names the pages, the features, the integrations, and what you are responsible for supplying.

Anything not written in the quote is not part of the project. That is not a loophole, it is the point: a quote you can read in full is the only way to know what you are buying.

We may use subcontractors or third-party services to carry out parts of the work. Where we do, the work is still ours to deliver and we remain responsible to you for it.

3. Quotes and How Long They Stand

Unless the quote says otherwise, a quote stands for thirty (30) days from the date we send it. After that we may re-quote, because our costs and our availability change.

A quote is priced on what you tell us about the work. If the facts turn out to be materially different from what was described to us, we will tell you and re-quote before continuing rather than absorbing it quietly or billing you a surprise.

4. Payment

A deposit is payable before work begins, and the balance is payable on the schedule set out in the quote. The amounts, the schedule, and any milestone split are in the quote; this agreement does not set a price.

Invoices are due on the date shown on the invoice. If an amount is not paid when it is due, we may pause work after giving you written notice, and any dates we have discussed move by at least the length of the pause. Work resumes once the account is current.

Quoted amounts do not include any taxes that may apply to the services. Where a tax applies, it is payable by you in addition to the quoted amount.

5. What You Provide

A website build needs material from you: text, photographs, logos, business details, your service areas, and timely access to the accounts the site depends on, such as your domain, your hosting, your analytics, and your business listings.

You confirm that you own, or have permission to use, everything you give us, and that using it on your site will not infringe anyone else's rights or break the law. You give us the permission we need to use that material to build, test, and launch your site.

You will cover any claim brought against us because of material you supplied, including the reasonable cost of defending it.

Where material or access does not arrive when it is needed, the schedule moves accordingly. We will tell you when that is happening rather than letting a project go quiet.

6. Revisions and Extra Work

Revisions are included as described in the quote. Sending your feedback in one consolidated pass per round is what keeps a build moving.

Work outside the quoted scope, including new pages, new features, a change of direction after a design has been approved, or a rebuild of something already signed off, is quoted separately. We start that work once you accept the new quote in writing.

7. Who Owns the Finished Site

On full payment, the finished site is yours. When every amount due for the project has been paid, we assign to you the custom design, the site-specific code, and the content we produced for you under the quote. You can host it where you like, change it, and take it to another developer.

Until then, we keep ownership of the work, and what you have is permission to review and preview it. Launching or reusing an unpaid build is not permitted.

We keep ownership of what we brought to the project: our pre-existing tools, components, libraries, templates, patterns, and know-how, including anything we developed before your project or use across projects. You get a perpetual, non-exclusive license to keep using those as part of your site, for as long as you like, at no further charge.

Third-party and open-source components stay under their own licenses. Where a component is licensed rather than owned, we will tell you what it is and what the license requires.

Portfolio rights. We may show the finished site, screenshots of it, and a description of the work in our portfolio, on this website, and in our own marketing, and we may link to it. If you would rather we did not, tell us in writing and we will stop.

8. Launch and Handoff

The site goes live once you have approved it. At handoff you receive access to the content editor and a walkthrough of how to use it.

After handoff, the changes you make are yours. We are available for further work, quoted separately, but no ongoing maintenance, monitoring, hosting management, or support plan is part of a build unless the quote says so in writing.

9. What We Do Not Guarantee

We build the structure, markup, speed, and accessibility described in your quote, and we do that as well as we know how. What we cannot do is promise you an outcome that other companies decide.

• No search position. We do not guarantee a rank in search results or a place in the local map results. Nobody can honestly guarantee either one.
• No traffic or lead volume. We do not guarantee a number of visitors, inquiries, or new customers, and we do not guarantee revenue.
• No AI answer placement. We do not guarantee that an AI assistant will cite your business or repeat your details. We build the clean structure those tools read, which is the part anyone can actually control.
• Performance scores are measurements, not promises. Audit scores vary by page, device, network, and the tool itself, and the scores you see in our examples are what we build toward rather than a guaranteed result.

Search engines, map providers, and AI assistants change their rules without notice and without consulting either of us. A change on their side is not a defect in your site.

10. Third-Party Costs and Accounts

Domain registration, hosting, the content editor, email, analytics, and any paid service or subscription your site depends on are billed by those providers and are your cost, not ours, unless the quote says we are buying them on your behalf.

Wherever possible those accounts are registered in your name so that you hold them. Keeping them paid and current is your responsibility, and a site can go offline if a domain or a hosting account lapses.

We are not responsible for a third-party provider's outage, price change, policy change, or withdrawal of a service.

11. Ending the Engagement

Either of us may end this agreement at any time by giving the other written notice.

If it ends, you pay for the work performed up to that date, including work in progress, and your deposit is applied against it. If you have paid more than the value of the work performed, we refund the difference. If you have paid less, the balance is due on the final invoice.

Once the final amount is paid, section 7 applies to whatever was produced: the custom work becomes yours, in the state it was in when the project ended.

We may end the agreement, or stop work, if an invoice goes unpaid after written notice, or if we are asked to do something unlawful, infringing, or dishonest.

12. Warranties and Disclaimer

We will perform the services with reasonable care and skill, and we will fix defects in our own work that you report within thirty (30) days of launch, at no charge. A change of mind is not a defect, and neither is a change made by you or by a third-party service.

EXCEPT AS STATED IN THE PARAGRAPH ABOVE, THE SERVICES AND ANY DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR, THAT IT WILL BE FREE OF VULNERABILITIES, OR THAT ANY THIRD-PARTY SERVICE IT RELIES ON WILL REMAIN AVAILABLE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PILLAR AND ITS OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND SUBCONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, GOODWILL, OR REVENUE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PILLAR’S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE ACTUALLY PAID US FOR THE ENGAGEMENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. Where that is the case, our liability is limited to the greatest extent permitted by law.

14. Dispute Resolution and Arbitration

Before starting arbitration, the party raising a dispute will give the other written notice describing it (to us, at admin@pillarfsm.com), and the parties will try in good faith to resolve it for thirty (30) days.

Any dispute, controversy, or claim arising out of or relating to this agreement, or its breach, termination, or validity, that is not resolved in that period shall be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.

• The arbitration shall be seated in the Commonwealth of Pennsylvania, United States, and may be conducted remotely at the arbitrator's discretion.
• THE PARTIES WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING OF ANY KIND. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON.
• Each party bears its own costs of arbitration; the arbitrator's fees and expenses are shared equally unless the arbitrator determines otherwise.
• The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.
• Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.
• For an individual claim of $10,000 or less, either party may elect to resolve the dispute in small claims court instead of arbitration.
• If the class-action waiver above is held unenforceable as to a particular claim, that claim shall proceed in court, and the rest of this section continues to apply to every other claim.

15. Governing Law

This agreement is governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of laws provisions. Subject to the arbitration section above, the state and federal courts sitting in the Commonwealth of Pennsylvania have exclusive jurisdiction.

16. General

• Entire agreement. This agreement and your accepted quote are the whole agreement for your project and replace anything said or written before it. Where the two disagree, the quote governs scope, price, and schedule, and this agreement governs everything else.
• Changes. We may revise this agreement for future projects. The version in effect on the day you accepted your quote is the one that governs your project, and the version and date are stamped at the top of this page.
• Severability. If a provision is held invalid or unenforceable, the rest stays in force and the affected provision is narrowed to the minimum extent needed to make it enforceable.
• Waiver. Not enforcing a right on one occasion does not waive it.
• Assignment. Neither party may assign this agreement without the other's written consent, except in connection with a merger, acquisition, or sale of substantially all of its assets.
• Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including natural disasters, acts of government, network or internet outages, and failures of third-party providers.
• Notices. Notices to us go to the email or mailing address below. Notices to you go to the email address on your quote.
• Independent contractors. We are independent contractors. This agreement creates no partnership, joint venture, agency, or employment relationship.
• Survival. Sections 7, 12, 13, 14, 15, and this section survive the end of the agreement.

17. Contact

Questions about this agreement, and notices under it, go to: